Returns

Returns

You may return any product for any reason if you are not satisfied. (Purchase withdrawal). (According to art. 44 of Law 7/1996, January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19), it establishes that the customer has 14 business days, counting from receipt of the order, to return it.

I will not accept any exchange or return if I have not previously received any notification. Therefore, you must contact me by email or telephone within a maximum period of 14 working days from receipt of the order, indicating the reason for the return or exchange.

Once the product is received, I will check that all the requirements are met and if the return is approved, I will proceed to make the exchange and/or refund the amount of the product. The return shipping costs will be borne by the customer, if necessary I will help provide the transport company.

Exchanges or returns must be sent to the following address:

MARIA ACEBAL NAVARRO
NIF 47397792J
Cuchillería Navarro
Autovía A-31, Exit 65, 02007 Albacete (Spain)
contacto@navarrocuchilleria.com

Although the law states that online sales businesses have 31 days to resolve problems, I guarantee that in no case will the customer have to wait that long, since I will expedite the process.